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Service description

This Service description is effective from November 2018.
You can find earlier versions in our archive for legal notices and contract documents.

The Bosch eBike on-board computer Nyon, in conjunction with the Bosch smartphone app for Android and iOS eBike Connect and the Bosch ebike-connect.com portal, is the first fully networked ecosystem in the bicycle industry. Planning routes and transferring them to Nyon, determining training objectives and evaluating them in detail: At www.ebike-connect.com you have your eBike tours conveniently and clearly at hand on your home computer.

You can tailor the Bosch eBike on-board computer to your preferences: You can create your individual screen design with nearly 30 information options and three graphic layouts. Or you can adjust the motor support of your eBike beyond the five different riding modes individually according to your needs. A compilation of the most important information can be found on the online portal as well as in the smartphone app eBike Connect. To ensure that you always have access to the latest features and improvements, we recommend that you update your Bosch eBike on-board computer to the latest software version. For information on how to update the software on your device, please refer to our FAQs: https://www.ebike-connect.com/en/faq.html#G_09_01_EN.

Registration for the Bosch eBike Connect online portal and the eBike Connect app as well as their use are free of charge for owners of an eBike with Bosch drive and on-board computer. Additional fees may apply for the purchase of premium services. Our General Terms and Conditions of Use and Data protection notice can be found at www.ebike-connect.com.

To use all services of the portal ebike-connect.com and the eBike Connect app, you need an eBike with Bosch drive and the compatible Bosch eBike on-board computer Nyon.

Bosch eBike on-board computer

Products compatible with eBike Connect:

  • Nyon – Nyon is the world's first on-board computer for the eBike that combines all functions in a single device. Whether it's current information on speed, cadence or range, navigation via GPS or analysis of personal fitness: Nyon accompanies youon every trip with numerous innovative functions.

    The Bosch online portal eBike Connect is the easy-to-use addition to your Bosch eBike on-board computer and the eBike Connect smartphone app.

    You can use the services described below in the eBike Connect portal and edit your personal profile and privacy settings. You can also share information with third parties. In the Help & Support section you will find frequently asked questions (FAQ), user manuals, tutorials and privacy policy information. The Bosch eBike Connect portal is constantly being improved and new features added.

    System requirements: MS Edge from Version 25, Internet Explorer from Version 11, Firefox from Version 36, Safari from Version 8, Chrome from Version 40.

Bosch eBike Connect app

  • The Bosch eBike Connect smartphone app is the mobile companion to your Bosch eBike on-board computer.

  • You can use the services for the app described below and view your personal profile and edit your privacy settings. You will find the most important answers to your questions in the Frequently Asked Questions (FAQ) section.

  • You can purchase additional premium services via in-app purchases with the Bosch eBike Connect app. You can find a description of the premium services in the "Premium Services" section.

  • To use the app you need a smartphone with the Android operating system Android 5.1 or higher or the iOS operating system 10.0 or higher and Bluetooth 4.0 or higher.

Bosch eBike Services

If there is no time or quantity restriction in this service description for the respective services, you can use the services available for Nyon, eBike Connect portal and eBike Connect app at least 24 months after conclusion of the contract.

Service – Navigation

You can plan and save your own routes on the Bosch eBike on-board computer Nyon, the Bosch eBike Connect smartphone app or on the ebike-connect.com online portal. Stored routes and locations are synchronised between the eBike Connect portal, Smartphone app and Bosch eBike on-board computer.

Portal functions:

In the eBike Connect portal, the functions "Build route", "Explore", "My Routes" and "Import GPX track" are available to you under "Route Planning".

Build route:

In the route planning menu under "Build route" in the eBike Connect portal you can enter your starting point and destination as well as intermediate destinations or plan your route conveniently by right-clicking on the map and create it by dragging the mouse. With the "Plan as a round trip" function your starting point is set as the destination and additional stopovers can be added to your round trip.

While you are entering the destination, the system suggests destinations to facilitate and speed up the process. For this purpose, the last destinations and frequently visited points are stored.

You can choose between the three route options, "Fast", "Scenic" or "MTB" (for mountain bikes). Alternatively, the shortest distance is calculated for pedelecs with a support of up to 45 km/h.

My Routes

Tours as well as individual locations can be saved and retrieved in the eBike Connect portal under "My Routes". After synchronisation, stored routes and locations can be retrieved in the eBike Connect app and the eBike on-board computer Nyon.

When planning a route, a work address and/or a home address can be stored. After that they will be available as navigation destinations without having to enter the address again.

Exploring

In the ebike-connect.com online portal you can use the "Explore" option to find and save route suggestions at a location or in your vicinity. The saved route suggestions are available in "My Routes" in the eBike Connect app and Nyon. The "Explore" service and its contents are available for use for at least 6 months.

Import GPX track

You can upload routes in GPX format via the ebike-connect.com portal. Then these routes can be transferred to the Bosch eBike on-board computer Nyon and the next trip can begin.

eBike Connect app features

In the eBike Connect app you can determine your location via the menu item "Map". This will allow to easily get your orientation. By entering a destination or indicating a point on the map, a route can be calculated from your current position. A connection to the Internet is required to load the required map data.

You can choose between the three route options, "Fast", "Scenic" or "MTB" (for mountain bikes). Alternatively, the shortest distance is calculated for pedelecs with a support of up to 45 km/h.

The calculated routes are displayed on the map and an altitude profile can be renamed, saved or transferred directly to your eBike on-board computer Nyon.

Stored routes, saved locations and the last search results retrieved can be called up, viewed and transferred to the eBike on-board computer Nyon.

Compatibility

The navigation features of the eBike Connect app and the eBike Connect portal are only compatible with the eBike on-board computer Nyon.

Service – Fitness

Nyon transforms your eBike into a personal fitness trainer: Rider performance and current calorie consumption are calculated and your individual training level is determined on the basis of cadence and pedal force. For a particularly effective and healthy workout, Nyon can be connected via Bluetooth to various heart rate chest straps. This way you can train at the optimum intensity level at all times.

Keeping an eye on your training success: You can evaluate and analyse your progress in detail with a connection to the ebike-connect.com online portal. Whether during or after the ride: The Bosch eBike on-board computer informs and motivates you with all relevant data in real time, including displaying the current training effect.

Compatibility

The Service Fitness is only compatible with the eBike on-board computer Nyon.

Notes:

The Bosch eBike System products should only be used if you meet the physical and health requirements. Always consult a doctor if you have any health questions or complaints or if you would like to determine whether certain sports or leisure activities are suitable for you. The contents, information and products provided by Bosch eBike Systems and partners are merely general recommendations and do not replace or supplement individual consultation and/or treatment by your physician.

Activating "Personal health data" in the user profile enables a more exact calculation of the calories in your eBike on-board computer based on your profile data and activity data. It also enables the display of additional values in the service activity. You will find further information in our Data protection notice.

Service – Activity

The Bosch eBike on-board computer Nyon records several user activities. For this purpose, various parameters are determined via sensors in our system, including cadence, speed, distance travelled, support level, calculated calorie consumption and user effort.

You can evaluate these data comfortably after the trip on your home computer or while on the go with the smartphone app. In addition to an overview of your "trips" and the automatically recorded "rides", the detailed view offers you the following information:

  • Map with the route travelled (available when GPS function is activated)
  • Name of the ride or trip (can be changed by the user)
  • Date and time of the ride or the trip
  • Distance
  • Time
  • Calories
  • Average speed
  • Maximum speed
  • Ascent and descent
  • Average cadence
  • eBike
  • Graphs for:
    • Altimetry
    • Speed
    • Cadence (pedalling frequency)
    • Heart rate (with heart rate monitor connected and fitness function activated)
    • Power
  • Motor and user power graph
  • Use of assistance modes.


A completed route can be exported in the portal as a GPX file, if desired with turn-by-turn navigation notes, and shared with others, e.g. by e-mail. CSV and TCX are additional export formats. You can convert an activity into a route, call it up in route planning under "My Routes" and repeat the experience with your eBike on-board computer Nyon.

Individual rides or tours can be deleted at any time.

You can share individual activities with the fitness portal Strava or Facebook on the Bosch eBike Connect portal.

The accuracy of the location data collected for an activity at ebike-connect.com depends on the strength of the GPS signal on the route taken.

In the statistics in the "Dashboard" of the eBike Connect portal you can find a summary of the information about your activities at a glance:

  • Total distance
  • Total altitude
  • Distance in best month
  • Compare distance current month/last month
  • Compare calories current month/previous month
  • Altitude difference current month/previous month
  • Average speed current month/previous month.

Compatibility

The service activity in the eBike Connect app and the eBike Connect portal is only compatible with the eBike on-board computer Nyon.

Notes:

To be able to track the routes with location data on a map in the portal and in the app and to share these e.g. via social media channels (Strava, Facebook), your consent is required for storing the location data of your eBike on-board computer. In the privacy settings in the eBike Connect portal or the eBike Connect app you can choose whether your location data will be saved. You will find further information in our Data protection notice.

Service – Personalisation

Using the Bosch eBike Connect app or the ebike-connect.com portal you can change the screen design of the Bosch eBike on-board computer to suit your individual requirements in the menu item "My eBike" > "Custom Ride Screen" or "Custom Fitness Screen" with almost 30 different types of information and three design suggestions. The individual screen designs apply specifically to the eBike selected.

Activating functions

In Nyon you can activate the custom ride screen in the side menu on the right of the ride screen. The custom fitness screen can be activated in the side menu on the right side of the fitness screen.

Compatibility

The function is only compatible with the eBike on-board computer Nyon.

Premium Services

Premium services are paid services that can be bought as in-app purchases via the Bosch eBike Connect app in the respective app shop. In-app purchases are available for unlimited use as long as the eBike portal provides technical support for the respective service and at least 24 months after purchase.

Premium service – custom riding modes

You can use the Bosch eBike Connect smartphone app or the ebike-connect.com portal to tailor the motor support of your eBike beyond the five different riding modes provided. There are another four support modes available that you can define yourself depending on the terrain or your fitness level.

Purchase

You can purchase this Nyon function exclusively via the eBike Connect app from the Apple App Store (5.49 euros) or the Google Play Store (4.90 euros).

Activating functions

You can adjust the custom riding modes in the app and portal under "My eBike" on the Nyon after selecting the bike under "Custom riding modes". On the Nyon, you can activate these after synchronising the device in "Ride mode" > "Individual riding modes". Then you can select the adjusted riding modes while riding.

Compatibility

The function is only compatible with the eBike on-board computer Nyon.

Premium service – topographical residual range

The premium "Topo Range" function indicates the current range on your Nyon. Based on topographical information (altitude), your current riding profile (support mode) and the charge state of your eBike PowerPack, you can see your range from your current location the map. In the case of a planned tour, you can even see whether your planned destination can be reached using the current support mode. This display changes whenever you change your position or your support level. The duration of the calculation depends on the complexity of the various factors such as the route length and characteristics.

Please note that, for technical reasons, display of the residual range is limited to 100 km and that it is not calculated in OFF mode.

Purchase

You can purchase this Nyon function exclusively via the "eBike Connect" smartphone app from the Apple App Store (6.99 euros) or the Google Play Store (5.94 euros).

Activating functions

You can activate the topographical residual range on your Nyon under "Map & Navigation" > "Battery Range". The usual circular range display will be replaced with the new amorphous display.

Compatibility

The function is only compatible with the eBike on-board computer Nyon.

Service - Help and FAQ

Do you have a specific question about our system or services? Then have a look at our FAQ. You will find information on various topics related to the Bosch eBike system.

Service – Information:

The portal and the Bosch eBike Connect smartphone app display relevant information such as the latest activities, goals achieved and interesting information for using the eBike as well as news.

Service – Safety

The bike components connected with eBike Connect are registered in "My profile".

If the bike is stolen, you can report the exact components and ID codes to the police.

Service – Maintenance as service intervals

The eBike can be enjoyed most when it is optimally maintained. So you don't forget, the specialist dealer will set service intervals, and the Bosch eBike on-board computer reminds you when the next maintenance is due. This information is stored centrally so that it is available on all components.

In order to be able to assist a dealer with maintenance as quickly as possible, information about the components of your bicycle is stored, e.g. for remote diagnosis or for warranty processing. For this purpose, individual data required for support by an expert is accessed. This makes it possible to get your eBike back on the road quickly.

User profile

In the user profile you can edit your personal profile, set or change a password and change the way the units are displayed in the profile – metric or imperial.

You can have details about terms of use and privacy sent to you and you can save your personal health data, including heart rate data, to increase the accuracy of your calorie calculation.

Privacy settings

In the privacy settings, the storage behaviour for geolocation data can be changed and permission given for diagnostics and usage data.

You can delete all activities and manage your connected apps Strava and Facebook.

Strava

The function to delete the Strava access token is always visible, even if you have not connected to Strava. This is due to technical reasons. eBike Connect allows the exchange of data with Strava only it has been previously connected. If you delete the Strava access token, you will disconnect Strava from eBike Connect. There is no further confirmation after the deletion has been implemented.

Facebook

Here you can manage your connection with Facebook if you wish to share your activities on Facebook. You can also cancel the connection to eBike Connect here.