Forgotten your password?

Please enter the e-mail address with which you signed up. An e-mail with further instructions will be sent to you.

Reset
1.5.3.2
Portal
FAQ
Logout

Language:

english
deutsch
english
français
italiano
nederlands
dansk
español
svenska
português
english
deutsch
english
français
italiano
nederlands
dansk
español
svenska
português

Attention: You are using an outdated browser. This may lead to an incorrect display and you may not be able to use some functions. Please perform a browser update.

Enable cookies Please enable cookies in your browser to display eBike Connect correctly.

FAQ / Search Results

Search:

Sorry, no results found!
FAQ / Global

Battery range

How long does the installed Nyon battery last and where can I view the coverage of the eBike?

Nyon can usually be operated for at least one hour without a power supply. After that, Nyon can be charged on the eBike or by a USB like a digital camera, for example when connected to a computer. In the "Map & Navigation" operating mode, you can use the "Operating range" sub-function to quickly see what operating range you have with your current battery charge. A circle is then drawn around your current position on the map with the calculated range. Topographic conditions within the calculated operating range are not taken into consideration.

How do I charge Nyon?

If the on-board computer is in the holder, there is a sufficiently charged eBike battery pack in the eBike and the eBike system switches on, the Nyon battery will be powered with energy from the eBike battery pack. If Nyon is taken out of the holder, the energy supply takes place via the Nyon battery. To charge the Nyon battery, place the on-board computer back into the holder.

You can also charge Nyon via the USB connection. To do this, open the protective cap. Use a micro-USB cable to connect the USB port of the on-board computer with a standard USB charger (not in standard scope of supply) or the USB connection of a computer (5 V charging voltage, max. 500 mA charging current).

Note: If the on-board computer is taken out of the holder, all values of the functions remain saved and can continue to be displayed. The date and clock are saved for a maximum of six months without being recharged. After switching back on, the date and clock are reset following a successful GPS positioning.

Note: In order to achieve a maximum service life of the Nyon battery, the Nyon battery should be recharged every six months.
FAQ / Global

Smartphone App

How do I uninstall the eBike Connect app?

The process for deleting an app is different on iPhones (Apple) and Android smartphones (Google). If you own an iPhone, place and hold your finger on the app symbol until an "X" symbol appears to delete the app. With Android smartphones, please go to "Settings > Application manager", search for the eBike Connect app and select the "Uninstall" button.

Is the eBike Connect app available in every country?

The eBike Connect app is available for the following countries: Albania, Belgium, Bosnia-Herzegovina, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Iceland, Ireland, Italy, Croatia, Lithuania, Luxembourg, Macedonia, Malta, The Netherlands, Norway, Austria, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Czech Republic, Turkey, Hungary, Cyprus.
FAQ / Global

Recharge

Can I charge my smartphone on the eBike?

Using the USB connection, most devices whose energy supply is possible via a USB device (e.g. various mobile telephones) can be operated or charged. A requirement for charging is that Nyon and a sufficiently charged battery are being used in the eBike. Open the protective cap of the USB connection on Nyon. Connect the USB connection of the external device to the USB port on Nyon via a standard-compliant micro A/micro B USB 2.0 cable. The use of a non-standard USB cable or a cable/adapter combination can lead to damage to the on-board computer.

Attention: Consumers connected to Nyon can affect the battery life of the eBike.

Can I also use my Nyon on my second eBike?

Yes, provided the second eBike is fully compatible with Nyon. If you are not sure, please ask your speciality dealer.
Please note that the second eBike may, for example, differ in relation to the drive unit (performance/active), speed (cruise/speed) and wheel circumference. Depending on how similar the second eBike is to the first, certain settings are applied (e.g. purchased premium features), but others are not (settings of the eBike itself, such as user-defined screens and custom riding modes).
FAQ / Global

iOS

How can I connect Nyon to my iPhone using Bluetooth?

If your Nyon has not yet been registered, please follow the steps given in the FAQ under "How can I register using my iPhone?".
If your Nyon has already been set up:
  1. Go to "Settings > Bluetooth" and activate Bluetooth.
  2. Wait a moment and select your Nyon from the list.
  3. Confirm the connection.
  4. Access the app again and wait a moment before continuing.

How do I connect a new Nyon to an iPhone that is still connected to my old Nyon?

  1. Access your iPhone and select "Settings" followed by "Bluetooth". Tap the "i" symbol next to the Nyon that you want to disconnect and then tap on "Ignore this device".
  2. Access your Nyon and go to "Settings > Connections > Connect new smartphone" until the "Wait for smartphone" screen is displayed.
  3. Then access your iPhone and go to "Settings > Bluetooth", activate Bluetooth, wait a moment, select your new Nyon and confirm the connection.
  4. Access the eBike Connect app again and wait a moment before continuing.

How do I delete the Bluetooth connection for my Nyon in the eBike Connect iPhone app?

  1. Access your iPhone and select "Settings" followed by "Bluetooth". Tap the "i" symbol next to the Nyon that you want to disconnect and then tap on "Ignore this device".
  2. Access the eBike Connect app again and confirm by tapping "OK".
  3. Select "Delete Nyon" again and confirm.

What does the "Timeout" notification mean in the eBike Connect iPhone app?

It means that your iPhone has been disconnected from your Nyon. Repeat the following steps to reconnect:
  1. Access your iPhone and go to "Settings > Bluetooth", activate Bluetooth, wait a moment, select your Nyon and confirm the connection.
  2. Access the eBike Connect app again and wait a moment before continuing.

How do I activate location services on my iPhone?

To calculate a route or find your location on the map, you will need to enable access to location services in your iPhone settings. To do this, simply follow the steps below on your iPhone:
  1. Open the "Settings" menu on your iPhone.
  2. Scroll down and tap "Privacy".
  3. Tap "Location Services".
  4. Make sure that "Location Services" is active.
  5. Scroll down and look for the "eBike connect App".
  6. Tap the toggle bar to switch the service on.
FAQ / Global

Care instructions

What maintenance instructions must I observe with the eBike components?

Observe the operating and storage temperatures of the eBike components. Protect the drive unit, the eBike battery pack and Nyon against extreme temperatures (e.g. due to intensive sunlight without simultaneous ventilation). The components (especially the battery) can be damaged from extreme temperatures. Keep the screen of your Nyon clean. If it gets dirty, the brightness detection may be faulty. The day/night switching can also be confused in the navigation mode.
FAQ / Global

Smartphone compatibility

Is my smartphone compatible with Nyon?

To be able to utilise the full functional range of your Nyon, you need a smartphone with the operating systems Android 4.x and higher or an iPhone 5 and higher with at least iOS 8. A list of the tested/approved smartphones can be found in the online portal (link). Also smartphones with the aforementioned operating systems that are not included in the list can be connected with Nyon. However, no guarantee is made for a complete compatibility with the smartphones included in the list.
FAQ / Global

Language

How do I change the language on Nyon?

On your Nyon, go to the area "Settings > Region & language > Language" and select the desired language. Nine languages are available in the model year 2017: German, English, French, Italian, Danish, Dutch, Spanish, Portuguese and Swedish.

How do I change the language in the eBike Connect app?

The language of the eBike Connect app corresponds to the language setting of your smartphone. Nine languages are available in the 2017 model year: German, English, French, Italian, Danish, Dutch, Spanish, Portuguese and Swedish. If you operate your smartphone in a different language, the eBike Connect app will be shown in English by default.

How do I change the language in the eBike Connect online portal?

The currently selected language is displayed at the top of the eBike Connect online portal (www.ebike-connect.com/en). Click or tap on this to open a list of the available languages and to change the language. Nine languages are available in the model year 2017: German, English, French, Italian, Danish, Dutch, Spanish, Portuguese and Swedish.
FAQ / Global

Assistance level

What riding modes are available to me?

  • "OFF": The motor assistance is switched off. The eBike can continue to be moved like a normal bicycle just by pedalling.
  • "ECO": Effective assistance with maximum efficiency, for maximum operating range;
  • "TOUR": Uniform assistance; for trips with a large operating range;
  • "SPORT": Powerful assistance, for sporty riding on hilly routes as well as city traffic;
  • "TURBO": Maximum assistance up to high cadences, for sporty riding.

To increase the motor assistance, press the "+" button on the operating unit until the desired riding mode appears in the display. To reduce the motor assistance, press the "-" button.
FAQ / Global

Update

How can I find out if a software update is available for my Nyon?

It is easy to find out if a software update is available. There are two ways to check:
  1. You can search for updates on Nyon by going to "Settings > Connections > Switch on Wi-Fi" in the menu and connecting Nyon to a Wi-Fi network. Then go to "Search for updates" in the "My Nyon" menu and Nyon will search for available software updates. If an update is available, a notification will be displayed. Connect Nyon using a USB cable and follow the instructions.
  2. If Nyon is already connected to a Wi-Fi network and a USB device, it will notify you automatically if a software update is available. After about one minute, Nyon will display an update notification. Simply follow the short steps given in that notification.
FAQ / Global

Slider

How do I switch the start or push aid on and off again?

The push/start aid can make pushing or starting the eBike easier for you. The speed in this function depends on the gear engaged and can reach a maximum of 6 km/h or 18 km/h depending on the design. The smaller the selected gear is, the lower the speed is in this function (at full power).

To switch on the push/start aid, press the "WALK" button at the top left of the operating unit and hold it down. The drive unit of the eBike will be turned on. The push/start aid is switched off as soon as one of the following events occurs:
  • You let go of the "WALK" button,
  • The wheels of the eBike are blocked (e.g. by braking or hitting an obstacle),
  • The speed exceeds 6/18 km/h.
Please note: The push/start aid function may only be used when pushing or starting the eBike. There is a risk of injury if the eBike wheels are not in contact with the ground when using the push aid!
FAQ / Registration

eBike system

How do I turn my eBike system on?

You have three ways to turn on the eBike system:
  • Put Nyon in the holder. The eBike system will automatically turn on.
  • With the device inserted with a battery, press the Nyon On/Off button once shortly.
  • With Nyon inserted, press the On/Off button of the eBike battery pack (see operating instructions of the eBike battery pack).
FAQ / Registration

iOS

How can I register using my iPhone?

Would you like to register a new Nyon using your iPhone? Simply follow these steps:
  1. Pick up your Nyon and follow these short steps. Go to "REGISTER > ONLINE > Mobile" and the "Wait for smartphone app" screen is displayed.
  2. Now switch to your iPhone. Open the "Settings" menu on your iPhone, go to "Bluetooth" and activate it. Wait a moment, select your Nyon from the list and confirm the pairing.
  3. Access the eBike Connect app again and wait a moment before continuing registration.
  4. Continue registration by entering your personal details.
Your Nyon is now registered and ready for its first trip!
FAQ / Registration

Login

How can I log in?

  • In the eBike Connect app: Start the app and select the button "Login" or "Login via Facebook". If you want to log out of the app, please go to "Settings > My Profile > Log Out" (at the very bottom and red).
  • In the eBike Connect online portal: Click on the blue highlighted "Login" button at the top edge of the screen of the online portal (www.ebike-connect.com/en) and enter your e-mail address and password there. Alternatively, you can also log in using the login details of your existing Facebook customer account.

I forgot my password!

No problem! Either go to the eBike Connect app or the eBike Connect online portal (www.ebike-connect.com/en) and select "Login".

There is a "Forgot password?" link or button under the input fields for e-mail address and password. Click/tap this and enter your saved e-mail address. A few moments later you will receive an e-mail with a link that allows you to reset your password.

Where can I change my password?

Of course you can change your saved password. To do this, please go to the eBike Connect online portal (www.ebike-connect.com/en), log in, go to "Settings > My Profile > Change password" (highlighted in black) and enter your old and new password there. Then save.
FAQ / Registration

User

Getting started – how do I start Nyon?

Please switch on Nyon, select your language and follow the instructions. You have the following options for putting Nyon into operation:
  • "TEST RIDE": You can perform a test ride without having to register or enter data in advance. After it is switched off, all of the driving data will be deleted.
  • "OFFLINE": This is a very short registration process that is limited to Nyon. In this case, offline means that you’re driving and user data is only saved locally on the on-board computer. Follow the instructions or select one of the suggested reply options. The entered data remains preserved after the on-board computer is switched off, but is not synchronised with the online portal or the smartphone app.
  • "ONLINE > SMARTPHONE": This is a complete registration process. Attach Nyon to the display holder, download the "Bosch eBike Connect" on your smartphone and register using the app. Following successful registration, the driving data will be saved and synchronised with the smartphone application and the online portal.
  • "ONLINE > Wi-Fi": This is a complete registration process. Connect Nyon to a power source (e.g. computer) via USB and move into the reception area of a Wi-Fi network. Nyon then connects to the Wi-Fi network of your choice and you will be referred to the online portal (www.ebike-connect.com/en). You can register there. Following successful registration, the driving data will be stored and synchronised with the online portal. You can then establish a pairing to your smartphone from Nyon ("Settings > Connections > Connect new smartphone").

Can I log onto another Nyon?

You can use the Nyon on-board computer of another user, but to be able to use all of the functions, you must have registered your own profile via the eBike Connect app or the online portal (www.ebike-connect.com/en). In order to use a "foreign" Nyon with your profile, please go on Nyon to the area "Settings > Connections > Connect new smartphone" and then follow the instructions.

How can I register?

The registration should always be started from the Nyon on-board computer. If this is a brand-new device, a language selection can be made first. There are several options in the following steps:
  1. The "Offline" option does not offer any online functions and is directed at people who, for example, do not want to use a smartphone and/or computer.
  2. The "Online > Wi-Fi" option performs a complete registration via a Wi-Fi network and the online portal (www.ebike-connect.com/en).
  3. The "Online > Smartphone" option allows for the complete registration via your Android or your Apple smartphone.
Choose one of the options and follow the instructions on Nyon, the eBike Connect app or the eBike Connect online portal.

Where can I find my personal data?

Under "Settings > My Profile" both on the eBike Connect app as well as on the eBike Connect online portal (www.ebike-connect.com/en) you will find your personal details that you entered upon registration. You can change these details here at any time.

Is my personal data protected from third parties if I am online or on the go using Bluetooth?

If your on-board computer Nyon should fall into the wrong hands, your data is safe. The data cannot be read out via USB, nor can an unauthorised user gain access to the data via Bluetooth or Wi-Fi networks. To gain access, the unauthorised user would also need to have your log-in information for the eBike Connect smartphone app or the eBike Connect online portal (e-mail address and password).

Where can I change my personal data?

Under "Settings > My Profile" both on the eBike Connect app as well as on the eBike Connect online portal (www.ebike-connect.com/en) you will find your personal details that you entered upon registration. You can change these details here at any time. Among other things, you can also view and change the address and work address you entered upon registration.

Attention: For Nyon users with HMI software version < 1.3.0.0 (version information can be found in the Nyon device under "Settings > System Information") the following applies: The registered address can only be changed three times per year.
FAQ / Registration

Portal

I have not received an activation e-mail.

Please check the e-mail address you entered in the eBike Connect app ("Settings > My Profile") or the online portal ("Settings > My Profile") and correct this if necessary. In addition, check the e-mails in your spam or junk folder.

You will receive more reminder e-mails from us two and seven days after your registration. If you have not activated the account after 30 days, your data will be deleted.

How can I delete my entire profile?

Please go to the eBike Connect online portal (www.ebike-connect.com/en), log in and then go to "Settings > My Profile" and click on "Delete account".

Important: If you delete your account, then your recorded driving data will be irrecoverably deleted.

Can I change my registered address?

You can of course change your registered address in your user profile.

To change your registered address, please go to your user profile at (www.ebike-connect.com/en) or open the eBike Connect app and go to "Settings > My Profile > Registered Address" and make your changes.

For Nyon users with HMI software version < 1.3.0.0 (version information can be found in the Nyon device under "Settings > System Information") the following applies: The registered address can only be changed three times per year.

Where can I change my registered address and working address?

You can change the addresses via the eBike Connect smartphone app or the eBike Connect online portal (www.ebike-connect.com/en). Log in and please go to "Settings > My Profile > Registered Address" (or Working Address). You will also be shown the addresses there in the map view.

For Nyon users with HMI software version < 1.3.0.0 (version information can be found in the Nyon device under "Settings > System Information") the following applies: The registered address can only be changed three times per year.

What languages are supported by Nyon, the app and the portal?

Nine languages are available in the model year 2017: German, English, French, Italian, Danish, Dutch, Spanish, Portuguese and Swedish. Read here to learn how to change the language on your Nyon (G_07_01_EN), in the eBike Connect app (G_07_02_EN) and in the eBike online portal (G_07_03_EN).

Can I also register on the online portal?

Yes, but we recommend a registration that is started from Nyon (see "How can I register?").

If it is not possible to register from the Nyon, please go to the eBike Connect online portal (www.ebike-connect.com/en), click in the upper area on the blue tab "Registration" and follow the instructions. At the end of registration, you have three options to complete the registration. Choose an option that suits your needs and follow the instructions.

Can I use Nyon without registering?

You can also use Nyon in the "TEST RIDE" mode. You do not need to register to do this. All of your data will be deleted when the on-board computer is switched off. You can also choose the "OFFLINE" option to register. This is a very short registration process that is limited to Nyon.
In this case, OFFLINE means that you’re driving and user data is only saved locally on the on-board computer. Follow the instructions or select one of the suggested reply options. The entered data is preserved after Nyon is switched off, but is not synchronised with the eBike Connect app or the eBike Connect online portal (www.ebike-connect.com/en).

Why do I need to enter my working address?

The entry is optional and is not mandatory, but it makes the destination input faster, for example if you are commuting to work with the eBike.
FAQ / Menu

Activities

What will I find under "Activities" in the online portal?

The "Activities" category on the online portal (www.ebike-connect.com/en) is divided into three parts. In the bottom area, an calendar displays your eBike rides in the form of vertical bars. A click on this bar opens the graphs and the route driven on the map. Using the plus and minus buttons on the left edge of the map, you can zoom in and out of the map (see size of the radius at the bottom left of the map). Under the graph to the left, you can choose which value should be displayed graphically: speed, altitude profile, cadence or heart rate (only available for rides with heart rate monitor).

Can I reset the display and delete my activity?

You can delete the values from the current trip by clicking on the bin icon on the right.

Why do my values on Nyon differ from those in the online portal?

Following a successful synchronisation, all rides that you take with your Nyon are displayed via smartphone or Wi-Fi in the "Activities" area in the eBike Connect app and in the eBike Connect portal (www.ebike-connect.com/en). There may be differences in the representation of values and graphs there. Why?
  • Nyon records values such as distance or calories burned until you perform a "reset". Average values are based on the pure riding time in this time period. The same applies for graphs. Downtime (e.g. stops at traffic lights) is not taken into consideration.
  • The eBike Connect app and the online portal divide your data into "Trips". A "Trip" lasts from when the Nyon is switched on until it is next switched off. Downtime (e.g. stops at traffic lights) is included and also visible in the graphs.

When can I see my eBike trip in the activities?

To transfer your riding data to your user profile, remove Nyon from the eBike after completing your trip (step 1). However, please leave it switched on with an existing Bluetooth pairing to your smartphone (step 2) or ensure that Nyon is connected with a Wi-Fi network. Wait until Nyon switches off by itself (Nyon interprets the removal from the handlebars as a sign that you have completed your eBike trip; (step 3). After just a few minutes, you will already be able to view and follow your activity in your user profile on the online portal (www.ebike-connect.com/en).

Important: Should your eBike trip then unexpectedly not be visible in the app and in the online portal, please repeat steps (2) and (3).
FAQ / Menu

Operation

How do I use Nyon?

For safety reasons, Nyon does not have a touchscreen, but rather is controlled while riding by means of the operating unit mounted on the handlebar. Nyon is switched on and off with the On/Off button. Use the "Home" button to reach the "Default" application in the settings. Use the illumination button to switch the bicycle lighting on or off. With the joystick, you can use lateral movements (up/down/right/left) to navigate through the applications/menus. Make a selection by pushing on the joystick.

What do I use the Nyon buttons for?

Nyon consists of an on-board computer and operating unit. The operating unit mounted on the side of the handlebar has a joystick and a plus/minus button that you can use to switch driving modes. Use the joystick to navigate through the menu, just like on the Nyon itself. Next to the joystick are three additional buttons: an on/off button, the button for the bike lights as well as the so-called home button. Pushing the home button takes you back to the Ride screen by default. You can set a different target operating mode via "Settings > My Nyon > Home Button".

Where is the main menu on Nyon?

Move the Nyon joystick to the left and the main menu appears. The applications are listed here one above the other and can be selected directly. If you move the joystick up or down, you can highlight the desired operating mode and select it by pushing down the joystick. The applications can also be cycled through directly. To do this, for example from the "Ride" operating mode, push the joystick up (="Dashboard") or down (="Map & Navigation").

How can I access the sub-functions on Nyon?

Each operating mode (e.g. "Ride") has one to three "sub-functions". Move the joystick to the right and, for example, the three sub-menus of "Ride" will appear. The selection is made, as usual, by joystick movements and pressing on the joystick.

What information can I view?

Nyon displays relevant information, such as navigation information, incoming text messages or critical battery life levels, regardless of the current operating mode. So for example in the fitness screen, you will be informed of the next turn. In addition, information will be displayed in the applications in the form of small status symbols, such as the time, bicycle light on/off, speed, pairing status, driving mode and battery level. The number, selection and location of the status symbols depends on which operating mode you are in and whether Nyon is located on the eBike or has been removed.
FAQ / Menu

Dashboard

What information does the dashboard provide?

The information from the dashboard on Nyon and in the online portal is primarily aimed at cost and environmentally-conscious eBike riders. The dashboard shows you the savings you have achieved when you ride the eBike instead of driving your car. The basis for the calculation are the average energy costs for fuel and electricity. The costs for the eBike are calculated based on its power consumption or the costs to recharge the battery at the average electricity price from the previous year. The price of gasoline or the average consumption is based on data from the IEA (International Energy Agency) and the KBA (Federal Office for Motor Vehicles). The number of trees "saved" is calculated based on the CO2 emissions avoided.

Can I change the time period displayed on the dashboard?

You can select the observation period by pushing the joystick to the right and selecting the desired time period in the sub-menu "Total", "Year", "Month" and "Week", where all rides since your registration are included in the calculation under "Total". In the online portal, the selection takes place via so-called drop-downs in the upper right area of the respective field.
FAQ / Menu

Settings

Where do I adjust the settings on Nyon?

To get to the "Settings" menu, you must have first registered and logged in. Switch on Nyon and wait until the dashboard or the "Ride" operating mode is displayed. Then move the joystick to the left to open the main menu. Move the joystick down until the menu item "Settings" is selected. You can then adjust the settings for the topics "Connections", "My eBike", "Country settings", "Map & Navigation", "Brightness" and "My Nyon".

Tip: Alternatively, you can "jump" directly to the settings from all operating modes by pressing the joystick down and holding it for two seconds.

Where can I adjust the wheel circumference?

The wheel circumference can only be adjusted directly on Nyon? To do this, Nyon must be attached to your eBike. Then go to "Settings > My eBike". Then you will be shown the current wheel circumference. Make changes by using the joystick – you can change the wheel circumference value preset by the manufacturer by ± 5 %.

Where can I convert units and dimensions on Nyon?

Please go to "Settings > International". Here you can make country-specific changes (clock, units of measurement, language and time zone). The current time is automatically taken from the GPS or Wi-Fi signal.

Where can I change the map settings on Nyon?

Please go to "Settings > Map & Navigation". In the standard setting, Nyon automatically adjusts the brightness and colour settings. If you like, you can disable the automatic conversion. You can also switch between the 2D and 3D representation of the map here. This is possible independent of each other for a normal trip without active navigation, i.e. also for the view during an active navigation.

Where can I adjust the brightness of my Nyon?

Please go to "Settings > Brightness". You can adjust the luminance of the display to suit your needs. By default, Nyon automatically adapts the display brightness to the ambient light. If you disable the automation, you can set the display brightness as needed with the two buttons "plus" and "minus". The set brightness is then unchanged, regardless of the ambient light.

Where can I change the assignment for my home button?

Please go to "Settings > My Nyon". You can set which of the operating modes you are taken to when you press the home button. By default, the operating mode is "Ride".

What do the categories of "Custom Screens" mean?

You have the ability to compile a custom display for the Fitness or Ride screen and you can choose from the following categories for this purpose:
  • Distance ridden: Distance ridden on the current eBike ride in km
  • Total distance: Total distance of the drive unit in km
  • Total distance (profile): Total distance of the user profile registered on Nyon in km
  • Current cadence: The frequency in rpm (revolutions per minute) during the current eBike ride
  • Average cadence: Average frequency in rpm (revolutions per minute)
  • Current speed: Current speed in km/h
  • Driving time: Drive duration
  • Time: Clock
  • Current consumption: Current battery consumption in Wh/km
  • Average consumption: Average battery consumption in Wh/km
  • Assistance level: Selected assistance level
  • Gradient: Current gradient in %
  • Current altitude difference: You are currently at this altitude above sea level (in meters)
  • Current performance: Current ridden performance of the rider in watts
  • Calories burned: Calories burned during your current eBike ride (in kcal)
  • Current heartrate: Current heartrate in bpm (beats per minute)
  • Current torque: Current torque of the engine in Nm
  • Training effect: Status of the training effect of the rider with the current riding performance
  • Operating range of the distance / battery: Calculated distance as a function of the charge status of the eBike battery
  • Remaining distance / time: Calculated arrival in distance (in km) and time
  • Current consumption / battery: Display of "consumption" (in Wh/km) for current ride and remaining charge state of the eBike battery (in Wh)
  • Altitude difference up/down: Comparison of the altitude difference ridden in uphill or downhill
  • Performance average / max.: Comparison of the average and maximum riding performance in watts
  • Heartrate average / max.: Comparison of the average and maximum measured heartrate in bpm (beats per minute)
  • Torque average / max.: Comparison of the average and maximum torque, which the motor has yielded (in Nm)
To select the respective category, click in the desired display layout on the individual tiles and then select the desired category from the list below. Attention: Not all tiles fit in all places. The selected tile therefore determines the selection of possible display values. Then please save your compilation so that this can be transferred during the next synchronization with Nyon.
FAQ / Menu

Help

Where can I find the help pages of my Nyon?

Please go to "Settings > Help". In addition to "Frequently asked questions", here you will also find contact information, a start demo, system information and license information.

Where can I find help for my questions?

  • On Nyon, please go to "Settings > Help".
  • In the eBike Connect app, please go to "Help" in the main menu.
  • In the eBike Connect online portal under (www.ebike-connect.com/en), you will find the largest range of help materials under "Help/FAQ", which is one of the three blue tabs in the upper area of the online portal.
FAQ / Menu

Premium features

What are "Custom Riding Modes"?

Bosch eBike drive systems with Nyon on-board computers have four elaborately coordinated default riding modes – Eco, Tour, Sport and Turbo. The premium function "Custom Riding Modes" allows Nyon owners to adjust four additional operating modes themselves. After purchasing via the shop in the eBike Connect app, you will find the settings in the eBike Connect app and in the online portal (www.ebike-connect.com/en) under "Settings > My eBike > Custom Riding Modes".

Each of the four riding modes can be defined via five control points in the ratio "% support from the motor" at "km/h speed". Switching from the standard modes to custom riding modes takes place via the sub-menu in the "Ride" operating mode. Previously blue elements are then coloured yellow. While riding, the conversion takes place between the custom riding modes as usual with the buttons "plus" and "minus" on the operating unit on the handlebar. In order to return to the default riding modes, select the sub-feature "Standard modes".
FAQ / Menu

Ride

What functions does the operating mode "Ride" offer?

If Nyon is located on the handlebars, you are automatically taken to the "Ride" operating mode after powering on. Pressing the "Home" button (standard setting) takes you directly to this operating mode. "Ride" gives you a clear representation of typical information from an eBike on-board computer. Nyon can simultaneously display all relevant riding data on the large display. "Ride" shows you the following current information: clock, motor support, riding mode, speed, distance travelled, average speed, remaining distance in kilometres and charge level. The circular display shows the dynamic ratio of your pedal power (grey) and motor power (blue).

Can I clear the counter of my trips?

Yes, go to the "Ride" operating mode and press the joystick to the right. Select "Reset counter" in the sub-menu and then confirm the security prompt. Then all cumulated (i.e. increasing) values, such as trip kilometres and calories, as well as average values are set back to zero. Optionally, you can also have this take place every day automatically at midnight. To do this, go to "Settings > My Nyon > Automatically zero" counter.

How can I adjust the display on Nyon?

So-called "Custom Screens" can be adapted for the "Ride" and "Fitness" operating modes. This does not take place directly on Nyon, but rather either via the eBike Connect smartphone app or via the online portal (www.ebike-connect.com/en). Once there, go to "Settings > My eBike > (Bike XY >) Custom Screens". First select whether you want to adapt the custom screen of the operating mode "Ride" or "Fitness". You will then see a preview of the display on Nyon. You will find three available layouts in the upper area: graph in full screen, graph and numeric values as well as only numeric values. To adjust a data field, tap or click on it and select a value from the list of values at the bottom of the display. Save your layout. It will be transferred to your Nyon during the next synchronisation via smartphone (Bluetooth) or Wi-Fi.

You can access your custom screens on Nyon from the "Ride" and "Fitness" operating mode via the sub-menu. To do this, press the joystick from "Ride" and "Fitness" twice to the right. You can get back to the standard screen in the same way.

Why are certain values not displayed to me in the "Custom screens"?

A value (e.g. "Current speed") can only be shown once in a layout. If the value is, for example, already set in a small data field, it cannot be selected, for example as a curve or graph, in the same layout. In this case, select another value for the small data field in order to display the "Current speed" as a curve or graph.
FAQ / Navigation

Maps

Where does the map material come from?

The electronic map material is based on OpenStreetMap, OSM for short. Nyon is typically delivered by the bicycle dealer with map material from the surrounding area (e.g. Baden-Württemberg). The map material was optimised by Bosch for use on Nyon and on simple, high-contrast displays and, in addition to bicycle paths, also shows different substrates as well as bicycle-related elements, such as stairs. Map components that are not relevant for riding the eBike are modified or shown less dominantly (e.g. motorways).

What map material is saved on my Nyon?

Map material applicable for the location is installed by the bicycle dealer for the respective buyer. If necessary, additional maps can either be transferred to your on-board computer via your smartphone app "Bosch eBike Connect" or downloaded and saved by Wi-Fi via the Nyon map manager. Map material is free.

How does Nyon use the map material for the navigation?

Nyon only keeps the maps currently required in its cache for the navigation and, if necessary, automatically loads the areas that are needed for the navigation. If Nyon determines that additional map material is needed, the on-board computer first either looks for map material that exists locally in the Nyon main memory or looks for map material in the smartphone memory. If the required maps are unavailable, Nyon establishes a connection to the Internet via the smartphone and automatically loads the required map material from there into its cache.

In the process, please note: When Nyon accesses the Internet via your smartphone, you may incur roaming costs when abroad.
FAQ / Navigation

Navigation

How does the navigation work?

If you have activated the "Map & Navigation" operating mode on Nyon, your current location will be displayed on a map. Nyon has its own GPS receiver and therefore does not require a smartphone pairing for localisation (a paired smartphone can, however, accelerate the positioning via its own GPS signal). A requirement is that you can receive the signals from the GPS satellites at your location. Press the joystick to the right to get to the sub-menu and select the sub-function "Navigate". Nyon then offers several options to enter a destination or to directly select a previous or saved destination.

For Nyon users with HMI software version < 1.3.0.0 (version information can be found in the Nyon device under "Settings > System Information") the following applies: Navigation is restricted to within a radius of 20 km of the registered address. With the corresponding premium feature, navigation is also possible outside of the 20 km radius. To remove the restriction, simply perform a software update of your Nyon.

How can I enter destinations?

  • On Nyon: Press the joystick to the right in the "Map & Navigation" operating mode to get to the sub-menu and select the sub-function "Navigate". Enter the navigation destination via the first list entry "Enter address". Use the joystick to select letters in succession from the selection bar on the left. If you make an incorrect entry, you can delete the last letter by using the red arrow pointing left. After every letter that you enter, Nyon will offer you a list of suggestions. The contents of the list of suggestions are limited to the maps that are installed. To select a destination from the list of suggestions, first move the joystick to the right to the list. Then search for the destination and confirm it by pressing on the joystick. Three routes will then be suggested for you: "Fast", "Scenic" and "MTB". The MTB profile is only available for 25-series eBikes and not speed pedelecs
  • the routing profile "Short" is still used there. Compare the options by moving the joystick up and down. Select a route option by pressing on the joystick. The navigation starts and you are shown turning information, the distance, the remaining distance and the expected time of arrival.
  • In the eBike Connect online portal (www.ebike-connect.com/en): Select the "Map" area in the main menu. You can calculate routes here, view points of interest or save places and routes. To calculate a route, please enter your starting point and your destination. You can zoom in and out of the map by using the plus and minus button. Just like on Nyon, clicking on "Plan route" will calculate and then show you three route options. Now choose one of the options and click on the "Save & send" button.
  • In the eBike Connect app: Select the "Map" area in the main menu. The green box at the top right will take you to different options for entering the destination. Select "Enter destination" and type in the desired address or the city name in the input field. In order to get three route options, now tap on the "Search" button on the top right. You can now compare the three proposed routes and then transfer them to your Nyon with the blue button on the top right.

How can I save locations?

The online portal (www.ebike-connect.com/en) offers you the option of saving individual locations that you, for example, can use as a navigation point at a later point in time. In this way you can select a saved location as a destination or set it as the starting point for a route.
Saving locations takes place as follows: Please go in the online portal to "Map > Plan route" and add one or both addresses under A and B. The "Save" button will appear below the input fields. Please click on the button and in the next step select the location(s) that is/are to be saved. The saved location will immediately be displayed under "Saved Locations".

What are the offered routes of "MTB", "Scenic" and "Fast" based on?

The "MTB" route favours unpaved roads and tracks (including mountain bike trails) on the way to your selected destination. The "SCENIC" route shows you the most scenic route from your location to your desired location and avoids major roads. The "FAST" route shows you the fastest route. With short routes, it may happen that the three route options are virtually identical.

Can I access old destinations?

Use the sub-function "Recent destinations" to access a list of the recent destinations to which Nyon has navigated you. Use the joystick to select any destination from the list and re-activate the navigation from your current location.

Are there interesting preset locations?

There is an area called "Points of interest" on Nyon, the eBike Connect app and the online portal (www.ebike-connect.com/en). There you will find target addresses that could be of interest for you along your route. In addition to points of interest, there can for example be restaurants, accommodations, ATMs, pharmacies or bicycle repair workshops. The addresses are clearly summarised in categories. Only target addresses that you can also actually reach are shown, i.e. those that are close to you. The displayed list is sorted by distance from your current location.

What does the "Bring me home" sub-function mean?

Using the "Bring me home" sub-function, you can select your saved registered address as your destination address with a click.

For Nyon users with HMI software version < 1.3.0.0 (version information can be found in the Nyon device under "Settings > System Information") the following applies: You can use this function within a 20 km radius of your registered address. You can expand the distance as desired with the corresponding premium feature. To remove the restriction, simply perform a software update of your Nyon.

Where do I see the coverage of my eBike?

On Nyon, the coverage is specified at several locations: in the "Ride" operating mode at the bottom right in the form of the coverage in kilometres. In the "Map & Navigation" operating mode, you can select the "Operating range" sub-function with a joystick click to the right. You will then receive a map-based display of your remaining operating range. This changes depending on your current riding mode. Using the power consumption of the last kilometre and the remaining battery capacity, the operating range is re-calculated every 2.5 km.

Can I change the map display on Nyon?

There are two options for the map display in the "Map & Navigation" operating mode: 2D (view vertical from above) and 3D (view slanted forward, including horizon). The map display can be set separately under "Settings > Map & Navigation" for a normal ride (without navigation) and for a ride with navigation.

How do I record my eBike rides?

Your trip is recorded as soon as you start moving with your eBike and Nyon. Your distance travelled will be shown on the map as a dotted line. All of your rides are recorded and saved. The recording starts automatically as soon as you activate the system and get going. You do not need to select the "Map & Navigation" menu to do this.

How can I zoom in on the map on Nyon?

Nyon offers eight set zoom levels. In the "Map & Navigation" operating mode, these can be cycled through either directly by pressing on the joystick or via the sub-menu "Zoom".

Where can I purchase additional navigation licenses? (Does not apply to users of Nyon HMI software versions < 1.3.0.0)

You can purchase these so-called "premium features" via the main menu of the eBike Connect app in the "Shop" area. Under "Maps on Nyon", you can cache additional map material for Nyon on your smartphone free of charge. The navigation, on the other hand, takes place on a licensed basis, i.e. you must purchase navigation licenses for individual countries, Europe or the world.

What is the altitude measurement based on?

Nyon's height specifications are based on barometric measurement.

What display options are available for my activities?

In the Online Portal at www.ebike-connect.com/en, you can list your activities according to three different units of measurement: "Days", "Trips" or eBike "Rides".
You can change these units in the lower left-hand corner of the calendar. "Days" is the default setting.
  1. "Trips" comprises all activities logged since the Nyon was first switched on (since the Nyon was returned to factory settings or registered), or manually or automatically reset ("Reset Trip" M_07_02_EN).
    The "Trip" setting gives you an overview of your current trip and gives you to option to toggle between that trip and previous trips. The start and end date of the trip in question will also be displayed.
    All activities undertaken during a trip will be displayed in a distance-based graph. Pauses between each eBike ride will be displayed in the graph.
  2. "Day" comprises all activities logged during one individual day. In this setting, you can view all eBike rides taken during one day. This is a convenient option if you want to view day tours, for example. All activities undertaken in one day will be displayed in a distance-based graph. Pauses between each eBike ride will be marked in the graph by little gaps.
  3. An eBike "ride" comprises an individual ride (from the point at which the Nyon is switched on until the point at which it is switched off again).

How can I import completed GPX routes into the eBike Connect online portal?

In order to start GPX routes with your Nyon, you have to first import these into the online portal. Please note that it is not possible to create GPX routes on the portal. However, you can upload completed tracks there in no time at all. The maximum file size is 5 MB in the compatible file format of GPX 1.1. Your GPX track should not exceed the length of 250 km.
To import the route, please go to the online portal under "Map > Import GPX track". Your track is then either, a. completely routable, b. partially routable or c. not routable.
  1. Your GPX track is "routable" if it is imported and then can be completely routed using the navigation algorithm. Its execution mode is the already known standard navigation, i.e. corresponding navigation instructions or distance and time values are displayed.
  2. Your GPX track is "partially routable" if it is imported, but can only be partially routed using the navigation algorithm. You then have two options: You keep the original route, which is treated as a "non-routable" route (see below c.), or you use a modified version. In this case, the route is adapted accordingly at required points so that it can be completely routed and handled as under a.
  3. The GPX track is "non-routable" or also "offroad" if it is imported, which then cannot be routed. The route is simply displayed. Nyon will then not provide you with any navigation instructions or calculate the distance or time to the destination.
Following the successful upload of the route, please name your track. Then the track is saved and transferred to Nyon during the next synchronization.

How can I start completed GPX routes with my Nyon?

The eBike Connect online portal offers you the option of importing completed GPX tracks and starting with the Nyon. The first routes which are uploaded via the online portal are transferred to Nyon during the next synchronization. You will then find under "Map & Navigation > Navigate > Saved Routes > Select GPX Route". Please note, however, that GPX routes cannot be created in the eBike Connect portal, but must already be done and available.
The following two execution modes are available to you on Nyon (see "routable" and "non-routable" tracks under N_02_15_EN):
In the simple display of the route (or also "offroad" display), the GPX track is marked on the map like a normal track. Nyon will not provide you with any navigation instructions or calculate the distance or time. The note "Arrived at destination" is omitted. The marked track remains on themap, behind the current position, and is not deleted.
In the standard navigation, the Nyon navigation system is used and the corresponding navigation notes are displayed. You know these from the normal navigation. The route is also continuously recalculated. You also receive accurate information about the distance and time to the destination. If you are near the starting point of the route, Nyon can already start navigating. However, if you are not at the starting point of the route, you can be navigated to this point.

How is my GPX route transferred to Nyon?

Have you imported a completed GPX route into the online portal? Then this will be transferred to Nyon during the next synchronization:
  1. If Nyon is connected with a Wi-Fi network, the routes imported into the online portal will automatically be transferred to Nyon.
  2. If Nyon is connected with a smartphone via Bluetooth, the routes existing on the smartphone will automatically be transferred.

How can I add stopovers during the route planning?

In the eBike Connect online portal, you can enter up to eight additional stopovers. To do this, go to "Map > Plan Route > Add Stopover". The entry can be made in three ways:
  1. Right click on the map with your mouse;
  2. You enter the latitude and longitude (the starting point, waypoints and destination points; sample format: e.g. 12.3456789,98.7654321) into the input fields on the left;
  3. Type the addresses as normal.
You can then relocate/move the set pins in the map. To select the route options, the already known options of "Fast", "Scenic" and "MTB" (or "Short" for speed pedelecs) are applied. After you make your selection, please save your route and give it a name. It will then be transferred to Nyon during the next synchronization.

How does Nyon guide me along the selected stopovers?

After you have created and saved a route (including stopovers) in the online portal, it will be transferred to your Nyon and saved there. You will then find it under "Map & Navigation > Navigate > Saved Routes". You can then select the route there.
You can then be routed to the starting point or to the first stopover. This also applies to routes from A to B. It is also possible to jump to the next stopover. The known standard navigation is applied here.

Why does Nyon not navigate me to my selected stopover?

In some cases, a selected and set stopover on your route is not directly approachable for you. For example, you have clicked on an address on the map for your route with stopovers that is unfortunately not yet directly approachable for Nyon in the routing execution. The actual address may actually be in the middle of a building or body of water or be further away even though this may not be visible on the map. Nyon will attempt to route you to the exact entered address during the eBike ride, which, however, is not necessarily possible with a building. You can skip stopovers at any point and continue the route.
FAQ / Fitness

Fitness

How do I use Nyon as a fitness computer?

With the "Fitness" operating mode, a state of the art fitness computer is available to you. Nyon constantly records your activities with the eBike and gives you feedback about how this will affect your fitness. For this reason, it makes sense for you to register in advance in the online portal (www.ebike-connect.com/en) and to add information there about your physical fitness. It is also useful to wear a heart rate monitor with a Bluetooth transmitter.

What fitness values does Nyon show me?

The "Fitness" operating mode collects different fitness-related data: Your current cycling power in watts (current heart rate with paired heart rate monitor), your training effect in real-time, your kilocalories burned, your current cadence as well as your average and maximum speed.

What is the training effect?

The term "training effect" describes the effect of your activities on your endurance performance. The training effect is shown in the form of a three-quarter circle in the left display area in the "Fitness" operating mode of the on-board computer. It is divided into the following steps: Regeneration, maintaining fitness, improving fitness, highly improving and overreaching. The training effect is calculated from pedal power and the length of the eBike journey. The age, height, weight and activity level of the rider is also taken into consideration in the calculation.

In this way, a possible overstraining of the rider can be warned about as a function of his or her fitness level. For example, an untrained eBike rider can be shown a possible overstraining already after 30 minutes, while a well-trained rider with the same workload would not be shown this at all or maybe after two hours under a very heavy workload.

Wearing the heart rate monitor increases the accuracy of training effect tracking. Its calculation is then based on the heart rate and duration of an eBike trip.

What exactly do the steps of the training effect mean?

  • Regeneration: Your current trip supports the recovery of previous efforts.
  • Maintaining fitness: Your current ride is sufficient for maintaining your current performance.
  • Improving fitness: Your current kilometres travelled improves your performance.
  • Highly improving: Your current kilometres travelled greatly improves your performance.
  • Overreaching!: Your current kilometres travelled exceeds the measures that leads to a sustainable performance improvement.

What is the activity level?

Your personal activity level describes the frequency of your athletic activities. Depending on your responses to two successive questions, your activity level is determined during the registration process and can be subsequently adapted in the online portal ("Settings > Fitness"). The training effect is calculated in real-time during an eBike trip by using this activity level, your personal data, such as age, gender, body height and weight (see "What is the training effect?").

Where is my activity level displayed?

Your activity level that is calculated based on your information from registration can be found under "Settings > Fitness". You can adjust your information there at any time.

How do I use my heart rate monitor?

Buckle on your heart rate monitor (link) and make sure that the Bluetooth function is active on Nyon. The heart rate monitor connects with Nyon. Then please go to "Settings > Connections > Heart rate monitor". Please push the joystick here and wait briefly for the connection establishment. If you have enabled a Bluetooth-enabled heart rate monitor, your heart rate will be centrally displayed in the "Fitness" operating mode instead of the pedal power.

What heart rate monitors are compatible with Nyon?

For a list of compatible heart rate monitors, please consult the help page in the online portal (link). We recommend the Polar H7 heart rate monitor. We cannot make any guarantee for the full compatibility of other heart rate monitors. Before using heart rate monitors made by other manufacturers, make sure that this at least supports "Bluetooth 4.0 low energy".

How do traditional pulse measurement and the measurement of heart rate variability differ?

The distance between two heartbeats ("R waves") is referred to as the "R-R interval". These intervals are usually not the same length, but rather are subject to fluctuations. The quantification of these fluctuations is referred to as the heart rate variability. The traditional pulse measurement, by contrast, only counts the heartbeats ("R waves") as "beats per minute". You get an indication of your heartbeats, but cannot recognize and evaluate your individual daily form from it.

The general physical condition of a human being has a significant impact on the time intervals between the heartbeats. The "R-R interval" is influenced by the degree of movement/athletic activity. From this, Nyon calculates the status display (e.g., "regenerative", "overreaching") of your training effect (see F_01_03_EN). Conclusions as to the load control (duration and intensity) of future training units are thus possible, because these values make it possible to detect patterns in the time differences and thus make it possible to interpret the intensity of an eBike ride. Using the recommended heart rate monitor contributes to the accuracy of the values here (F_01_08_EN).

During the physical activity, this technology automatically calculates factors such as your activity level (F_01_05_EN), whose value is based on your personal information (can be found on the eBike connect portal under "Settings"). You then receive custom feedback about your fitness — for example, whether the current eBike ride maintains or improves your activity level. A virtual model of your body is created that is based on the measurements of the heartrate and your information about physical fitness. Our method detects what occurs in your body during an eBike ride: among others the movement of oxygen molecules, the changes of your activity level as well as information about the type of your activity or recovery, which best supports your development.
FAQ / Synchronisation/Connections

Bluetooth

How do I establish a Bluetooth pairing with Nyon?

To begin with: The pairing status will be displayed on Nyon in the form of the small Bluetooth icon at the bottom left of the main screen. In the eBike Connect app, the corresponding information is located at the bottom of the (dark grey) main menu.
  1. Your Nyon and your smartphone were already connected: First go to your smartphone settings to ensure that Bluetooth is activated. Assuming you have already fully registered via the online portal (www.ebike-connect.com/en) or the eBike Connect app, switch on Nyon and wait until the dashboard or the "Ride" screen appears. If you have already paired your smartphone with Nyon, the pairing should be established automatically.
  2. You want to connect your smartphone with a brand-new Nyon? Switch on Nyon, select your language, then please go to "Register > Online > Smartphone > Waiting for smartphone". Now start the eBike Connect app on your smartphone and go to the area "Settings > My Nyon". Tap on "Search for Nyon" and select the Nyon found in order to pair your smartphone with the new Nyon.
  3. You want to connect your Nyon with a new smartphone? Switch on Nyon, go to the area "Settings > Connections > Connect new smartphone". Instructions will follow on Nyon that guide you from downloading the eBike Connect app to the installation and pairing process.
FAQ / Synchronisation/Connections

Connections

How can I transfer my settings to Nyon?

Start the eBike Connect app on your smartphone and please go to "Settings > My Nyon". "Synchronise now" is located there in black and transfers your settings during the existing Bluetooth pairing. You can also remove the pairing to on-board computers there ("Remove Nyon") or switch to another Nyon ("Change Nyon").
FAQ / Synchronisation/Connections

WLAN

How do I connect Nyon with a Wi-Fi network?

On Nyon, select "Settings > Connections". The Bluetooth or Wi-Fi function can be switched on or off here. If you enable Wi-Fi, Nyon will search for available networks. The networks found will be listed. Use the joystick to select the desired network and enter the password.

Important: For technical reasons, Nyon cannot establish a pairing to so-called hotspot Wi-Fi networks where the network access is open, but requires a two-part authentication process via a login and password.
FAQ / Troubleshooting

Activity synchronisation

My eBike trips are not shown in the online portal or in the app.

Please check whether a software update is available for Nyon. To do this, go in the Nyon menu to "Settings > Connections". Please activate "Wi-Fi" here and connect Nyon with a Wi-Fi network. Then go in the menu to "My Nyon". Navigate to "Search for updates" and press the joystick. If you receive the "Update available" message, please confirm this. The download and installation will then take place automatically. Then please put reset on-board computer by going in the menu to "Settings > My Nyon > Reset to factory settings" (very bottom) and confirm the selection with the joystick.

If no software update is available, go in the menu to "Settings > My Nyon > Reset to factory settings". Confirm the warning and reset your on-board computer. This is unfortunately necessary so that Nyon receives the necessary technical information during a new registration.

Please now carry out a new registration via Wi-Fi:
  1. Switch on Nyon!
  2. Choose your language from the list by moving the small joystick up or down and confirm your selected language by clicking the joystick once.
  3. Now select the "REGISTER" option followed by "ONLINE".
  4. When you are asked "Wi-Fi or smartphone?", choose the "Wi-Fi" option.
  5. Now Nyon will search for available networks in your area. These will be shown to you in a list. Select a network by moving the joystick up and down as needed. Press the joystick right to make the selection.
  6. Move the joystick up and down through the alphabetical list on the left to enter the network password. Press the joystick briefly to confirm your selection.
  7. As soon as you have finished entering your password, move the joystick to the right again until the "Connect" option is activated on the Nyon display. Press on the joystick.
    1. If you have already registered via the online portal (www.ebike-connect.com/en) or the eBike Connect app, you can choose "YES" in the following selection. You will then be asked to enter the access code, which you can have generated in the portal settings. Then click on "Next".
    2. If you still have not registered via the portal or the app, please click "NO" in the selection. You will then be asked to switch to your computer or tablet to open our website (www.ebike-connect.com/en) and to register.
  8. Please click on the "Register" tab in the eBike Connect portal to register in a few steps. You can choose either to enter your e-mail address or register with an existing Facebook account. Select "E-mail & Password".
  9. Read and accept the terms and conditions and privacy policy by ticking the relevant boxes and confirm by clicking "Continue".
  10. On the next screen you will be asked to enter personal details such as an e-mail address and password.
  11. For fitness functions to be as accurate as possible, Nyon now also needs to know whether you are male or female, the year in which you were born, your weight and your height.
  12. In two additional steps, also provide information about your fitness level. After answering the questions, you are assigned to an activity level, e.g. 5.
  13. You now have three options to complete your registration. Since you began on your Nyon, please click the second option and have the access code generated. Please enter this on your Nyon to start the synchronisation with your user profile.
  14. Make note of the code displayed and switch back to Nyon.
  15. On Nyon, now select "YES" to answer the question "Access code received?".
  16. Enter the six-digit code by clicking on the numbers in the list to the left. Move the joystick to the right, confirm with "DONE"...and Nyon will synchronise with your user profile on (www.ebike-connect.com/en).
We apologise for the data and settings that are lost in the process. Your previously recorded trips were unfortunately not saved.
FAQ / Troubleshooting

Display

The website is not displayed fully in my Internet browser.

Our website at (www.ebike-connect.com) has been optimised for some browsers. In order to ensure full functionality, we recommend opening the website in one of the following browsers: Internet Explorer from version 9 upwards, Mozilla Firefox from version 15 upwards, Safari from version 5.1, Chrome from version 20 upwards. You can find more information at (www.ebike-connect.com/en/service_full.html).
FAQ / Troubleshooting

Nyon

My Nyon is switching off by itself.

Without pushing any buttons, Nyon goes into energy-saving mode after five minutes (background lighting off) and switches off automatically after another five minutes.
FAQ / Troubleshooting

Smartphone App

I cannot download the eBike Connect app in the PlayStore/App Store.

Make sure that your smartphone has an Internet connection and you are registered with valid registration information in the Apple app store or the Google PlayStore. You can test this by, for example, downloading another free app. Furthermore, please check the compatibility list (link) to determine whether your smartphone model or your operating system version is supported. However, should you still be unable to install the eBike Connect app, please contact your locally authorized dealer.

The eBike Connect app is not installing.

Make sure that your smartphone has an Internet connection. Furthermore, please check the compatibility list (link) to determine whether your smartphone model or your operating system version is supported. However, should you still be unable to install the eBike Connect app, please contact your speciality dealer.

The eBike Connect app is no longer responding.

Please close the app and restart it.

I cannot transfer my settings from the eBike connect app to my Nyon.

To ensure that changes to settings that are made in the eBike connect app, such as to the "Custom screens", the "Custom riding modes" or to the name of your eBike, are transferred to Nyon, please activate the automatically set system time on your smartphone / iPhone.
To do this, go on your Android smartphone to "Settings > General > Date and Time > Use time provided by network". To do this on your iPhone, please go to "Settings > General > Date and Time > Set automatically".

The Wi-Fi button will not activate.

Can’t connect your Nyon to your Wi-Fi? If the Wi-Fi button cannot be activated under "Settings > Connections", please go in the menu to "Settings > My Nyon > Reset to factory settings" and reset your Nyon. This will delete your personal settings and saved maps. Then simply log in again with your existing profile and repeat the pairing with your Wi-Fi network. You can restore your personal settings by re-pairing with the eBike connect app or the online portal.
FAQ / Troubleshooting

WLAN

My Nyon is not recognized by my WLAN network.

The Nyon hardware supports 2.4 GHz WiFi networks. WiFi networks with a 5 GHz frequency band are not supported.
If no WiFi network can be found by Nyon and no connection can be created, the settings of the router must be checked. If the router is set for the 5 GHz frequency range, please convert the router to 2.4 GHz.
Nyon will now be able to connect to your WiFi network. Please contact the router manufacturer directly if you require any technical support.
FAQ / Troubleshooting

Nyon error display

My Nyon shows the error display "531" and can no longer be used. In addition, my eBike no longer receives any engine support.

This indication appears if the software version of your eBike's drive unit is too old (< DU SW 1.5.0.0) and not compatible with the software version of your Nyon (1.3.0.0). This means the values of the custom riding modes set in your profile cannot access the outdated drive unit software and implement it. As a result, it blocks the eBike.
For this reason, please have your specialist eBike dealer update the drive unit to the latest version so that it is compatible with the latest versions of the Nyon and of the portal. You will then be able to use your eBike and Nyon as normal.

This website uses cookies for reasons of functionality and comfort. If you consent to this use of cookies, please click "Yes, I agree".

Yes, I agree > Privacy Policy